Frequently asked questions:
How many hours do Bee Flames’ candles have?
Baroness: 50+ Hours
Duchess: 125+ Hours
Majesty: 225+ Hours
The hours depend on the air quality and air flow
Are Bee Flame’s candles refillable?
Yes! Bee Flame’s candles are refillable. You can enjoy your purchase endlessly
You can find the fillings and sizes in the webshop at the following page: ‘Fillings’
How can you let your Bee Flame candle light up the best?
Lighting up of Bee Flame:
The quality of Bee Flame’s candles requires specific directions for lighting up. Every time you light up the candle, it’s essential to wait till the surface completely melts before you extinguish the candle. That prevents the formation of craters which are not aesthetic and make lighting up difficult.
The first time you light up your candle will always be longer than the next times. Take the time it costs to make the whole first layer of wax liquefied into account. The time of this phase depends on the candle’s format: A Bee Flame format S needs 3 till 4 hours, a Bee Flame format M between 5 and 6 hours, a Bee Flame format L 7 till 8 hours, Bee Flame format XL needs between 8 and 10 hours.
We recommend extinguishing the candle within an hour after the wax surface has been completely melted. You extend the usage duration this way because the wax evaporates quicker when it is liquid.
How do I order a filling?
You can easily order your filling in our webshop beneath ‘Filling Bee Flame’. If you happen to forget your current Bee Flame’s size; you can retrace your current candle’s size in your account.
Place the filling in your shopping cart, after the payment is finished, you will receive a confirmation mail with the track and trace code of your shipment.
Obviously, you can contact us for advice. We are always ready to answers your questions.
Can I let a Bee Flame get personalised?
Yes, you can let your Bee Flame get personalized. Contact us through our contact form and describe your wishes.
What is Bee Flame’s delivery time?
Bee Flame aims to ship all orders that entered before 3 pm on weekdays, the same day. Via the track and trace code, that you will receive by mail after you finish your order, you can follow your order.
Orders after 3 pm will be shipped the next weekday. Orders made in the weekend get processed and shipped on Monday.
What are the shipping costs?
Orders above €100,00 are shipped for free. Orders beneath €100,00 will be charged, depending on your address/country. The costs are visible at the payment page when you fill in your information.
Is it possible to return my order?
Are Bee Flame’s products not as expected or would you rather have a different format? That’s of course possible, and fortunately, that is no problem for us.
Fill in here the return form and add this to your return shipment.
You have fourteen days after receiving your order to return your products to us. They must be in their unopened, original packaging and may not have been used before.
The shipment costs of the return shipment are for your account.
As soon as we receive the return shipment, it gets processed, and the refund gets put in operation.
This post is also available in: Dutch